WHAT IS YOUR RETURN POLICY?

All our product has gone through thorough quality and durability test. Despite these checks, irregularities such as broken thread or fabric wrinkles are consider normal, and should not be considered as a defect. In general, no returns allowed on any final sale items, except for any flaws in workmanship. We only provide returns and exchanges of product purchased due to manufacturing defect or being out of expectation, within 10 days from the date product is received.

Please contact us at sherisse.bags@gmail.com or +6018-205 0228 should you wish to proceed with a return.

HOW IS THE REFUND PROCESS?

The returned products will be checked against the invoice. The returned goods should be in good condition. Please note that items damaged as a result of wear and tear are not considered to be defect. Items should be returned unused with our original tags, dust bag and packaging box. Returns that are damaged, soiled or altered will not be accepted. In the event, the goods has been used or damaged by the customer (not manufacturing defect), there will not be any refund. We will also not be responsible if your shipment is lost during the return transit. Upon receiving the returned product and verifying its validity for returns, a store credit voucher with no expiry date, equivalent to the price of the purchased product, will be issued and sent via email to the customer.

We reserve the right to initiate a restocking fee if the number of returned items becomes excessive.

Please contact us at sherisse.bags@gmail.com or +6018-205 0228 if you have any questions or doubts.

WHO PAYS THE RETURN SHIPPING FEE?

Delivery fee for product return shall be borne by the customer. To return your product for refund, kindly make your own shipping arrangement and share the tracking details with us.

CAN I JUST RETURN THE ITEM WITHOUT PRIOR NOTICE?

Unfortunately you can't. You will need to reach out to us should you wish to proceed with a return. No refund will be provided if you return without prior approval from us. Thank you.